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Frequently Asked Questions (FAQs) - Ultra ClearEverything you asked us on WhatsApp, Instagram, and in person — answered clearly, honestly, and in plain language. If your question is not here, chat with us directly on WhatsApp or email info@ucfilters.com.

From our customers: These FAQs are built directly from real questions asked by customers in Kenya, Tanzania, and Rwanda across WhatsApp, Instagram DMs, and in-person conversations. Green entries are sourced from actual customer conversations word-for-word. We update these FAQs as new questions come in.

What we make, how it works, and which product is right for you

A point-of-use filter treats water at the exact moment you use it — at the tap, in your bottle, or at your
shower head. You do not need a whole-house system, a plumber, or electricity. Ultra Clear filters remove
bacteria, chlorine, and sediment as the water passes through.

Filter Bottle: Portable. Fill from any tap and drink filtered water on the go. Ideal for office, gym, school,
travel, field work. Lifespan: 150 litres (approx. 90 days).

Faucet Filter: Fits onto your kitchen tap. Treats all water passing through — for drinking, cooking, rinsing.
No tools needed. Lifespan: 1,500 litres (approx. 3–5 months).

Shower Filter: Fits between your shower arm and shower head. Removes chlorine, sediment, and heavy
metals from shower water. Protects skin and hair. Lifespan: 15,000 litres (approx. 3–5 months).

We ask three questions: (1) What is your water source? Tap, borehole, or rainwater. (2) What is your
priority? Drinking, cooking, bathing, or skincare. (3) Where will you use it? Home, office, or on the move.
WhatsApp us at +254 717 774 049 and we guide you in minutes.
Based on real customer enquiry.

No. The kitchen faucet filter does not contain lemon balls or essential oils. Those are found only in certain
shower filter variants — where they are cosmetic (for skin feel), not edible. The faucet filter contains only
food-grade water treatment media: PP cotton, activated carbon, KDF, and calcium sulphite. All materials
are FDA 21 CFR cleared for water contact. Completely safe for cooking and drinking.

Yes. Our faucet and bottle filters work with tap water, borehole water, and rainwater. If your borehole has
high fluoride, sediment, or hardness, the faucet filter handles it well. Note: High sediment water may
reduce filter lifespan and cause faster flow reduction. For heavily contaminated sources, we recommend a
pre-sediment stage or our AquaStream RO system.
Based on real customer enquiry.

Almost always a sediment issue, not a defect. Borehole or high-sediment water can clog the filter media
faster than treated municipal water. Remove the cartridge, rinse under running water (water only — no
soap), and reinstall. If the problem persists, your source may need a pre-filter stage. WhatsApp us a photo
of your filter and water source — we diagnose at no cost.

The Hydra Flux is our premium executive filter bottle — stainless steel SUS304, BPA-free, 750ml,
leak-proof lid. Uses Ahlstrom filtration media. SGS-certified >99.999% bacteria removal. Removes chlorine
taste, odour, and sediment. Food-grade silicone components. Anti-slip grip. Designed for gym, meetings,
travel, and daily use.

Yes — the Truva Go is available in grey, blue, and other variants in 750ml Tritan material. Lightweight and
designed for commuters, students, and professionals. Ahlstrom filter replacement every 3 months. Chat
with us to check current stock.

Every performance claim is independently verified

SGS — Bacteria Removal: >99.999% E. coli removal (Report XMF22-000744-02).
SGS — Chlorine Removal: >97% across 15,000 litres (Report NBF20-009993-02).
TÜV SÜD — RoHS: No lead, mercury, cadmium, or phthalates (Report 64.165.23.04517.01A).
FDA Material Safety: All materials cleared to U.S. FDA 21 CFR.
BPA-Free: Independently verified across all product lines.
Full reports downloadable at ucfilters.com/resources.

Yes. Kitchen faucet filter materials are cleared to FDA 21 CFR 177.1520 — the American standard for
food-contact materials. No aromatherapy additives. All filter media (activated carbon, KDF, calcium
sulphite) are globally standard food-grade water treatment materials.
Based on real customer enquiry.

Yes. All products are BPA-free, FDA material-safety cleared, and RoHS compliant. The Timbo 350ml is
specifically designed for children. Shower filters are confirmed safe for babies and sensitive/eczema-prone
skin.

Bacteria: E. coli, coliforms — >99.999% removal (SGS certified).
Chlorine: Taste, odour, residual chlorine — significantly reduced.
Sediment: Rust, sand, silt, particulates.
Heavy metals: Lead, mercury, others (faucet and shower filters). 


Does NOT remove: Dissolved chemicals in high concentration, fluoride (borehole), or salt. For those, our
AquaStream RO system is the solution.

Will it fit your specific shower head and kitchen tap?

Our shower filters fit any shower head with a standard G1/2 (1/2 inch) removable thread — which covers
the majority of shower installations in Kenya and East Africa. The key question is whether your shower
sprayer is removable.

To check: try unscrewing the shower sprayer/head from the shower arm by hand. If it unscrews — it is
almost certainly compatible. If it does not unscrew — send us a photo and we will advise before you order.
The adapter kit in the box covers most thread variations.
Based on real customer enquiry.

Yes — for a compatible shower head. Our shower filter connects between the existing shower arm and
your shower head. No drilling, no wall changes, no plumber. It is completely reversible — remove in
minutes when you leave. If your shower arm is non-removable (built into the wall as a fixed head), we do
not recommend attempting installation in a rental. In that case, our dispenser filter or filter bottles are a
better solution for your drinking water needs.
Based on real customer enquiry.

Currently, all Ultra Clear shower filter models include aromatherapy beads (lemon) and vitamin C in the
filter media. These are designed to enhance skin brightness and softness — they are cosmetic additions,
not chemical additives. Unscented option: We do not currently stock a scent-free shower filter. If you are
sensitive to fragrances, WhatsApp us — we will flag this for you and advise on the current range. We hear
this request regularly and are working on an unscented variant.
Based on real customer enquiry.

Our shower filters use the standard G1/2 thread (approximately 1.5cm) — the global standard for shower
connections, compatible with most shower arms in Kenya, East Africa, and internationally. The kit includes
multiple adapter fittings to handle slight size variations. For non-standard or unusual shower configurations
(e.g., some South American models, built-in wall showers, or square-thread arms), send us a photo before
ordering — we confirm compatibility in advance.
Based on real customer enquiry.

The faucet filter replaces the aerator — the small tip at the end of your tap spout. The key requirement is
that the aerator must be removable.
To check: try unscrewing the tip of your tap by hand (or with a cloth-wrapped tool). If it comes off — you are
almost certainly compatible. If it does not come off — it may be hard-water seized (try soaking in vinegar) or
a non-threaded decorative tap (not compatible without replacing the tap). Best approach: send us a
photo of your tap via WhatsApp before ordering. We confirm compatibility immediately.
Based on real customer enquiry.

If your tap aerator genuinely cannot be removed, the faucet filter cannot be installed on that tap. We
recommend these alternatives:
Option 1 — Dispenser Filter: Our wireless dispenser filter fits over any standard 20-litre gallon and filters
water on demand. No tap modification needed.
Option 2 — AquaStream RO System: Under-sink reverse osmosis with its own separate tap — no
modification to your existing faucet required.
Option 3 — Filter Bottles: For drinking water only, our certified filter bottles are the simplest solution with
no installation at all.
Based on real customer enquiry.

Contact us immediately on WhatsApp with a photo of the installation attempt. In many cases, our team can
guide you through a fitting solution using the adapters in your kit — what looks like a mismatch is often a
matter of orientation or adapter choice.
If the product is genuinely incompatible after our guidance: we arrange a rider pickup from your location
(collection fee: KES 200). You can request exchange for a compatible product or receive a refund. Our
3-day return policy covers all compatibility issues on arrival.
Based on real customer enquiry.