Ultra Clear Technologies Ltd.

Privacy Policy

Doing Business As (DBA): Ultra Clear

Effective Date: 16 September 2025
Approved By: Management Team

1. Introduction

Ultra Clear Technologies Ltd., doing business as “Ultra Clear” (“Ultra Clear”, “we”, “our”, “us”), respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.ucfilters.com), purchase our products, or engage with us through digital platforms.

2. Information We Collect

We may collect the following categories of data:
– Personal Information: Name, phone number, email, billing and delivery address.
– Payment Information: Mobile money details (M-Pesa, Airtel Money, Tigo Pesa), bank transfers, or card information (processed securely by third-party providers).
– Order Information: Product purchase history, warranty claims, returns.
– Technical Data: IP address, browser type, device identifiers, cookies.
– Communications: Messages, inquiries, and feedback submitted via our website, WhatsApp, or email.

3. How We Use Your Information

Your data is processed for:
1. Fulfilling product orders, deliveries, and warranties.
2. Processing payments and refunds.
3. Customer support via WhatsApp, phone, or email.
4. Sending product updates, offers, and marketing (where you have consented).
5. Improving our services, website performance, and product offerings.
6. Compliance with legal obligations (tax, accounting, data protection).

4. Sharing & Disclosure

– We do not sell your personal data.
– Data may be shared with:
  • Logistics providers for delivery.
  • Payment processors for secure transactions.
  • Regulators, tax authorities, or law enforcement where legally required.
– All partners are bound by confidentiality and data protection obligations.

5. Data Retention

– Customer data will be retained only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
– Order and warranty records may be kept for up to 7 years for regulatory compliance.

6. Data Protection & Security

– We use SSL encryption, secure servers, and restricted access systems.
– Payment data is handled via PCI-DSS compliant processors.
– Staff and distributors receive training on responsible data handling.

7. Your Rights

You have the right to:
– Request access to your personal data.
– Request correction of inaccurate information.
– Request deletion of your data (subject to legal limits).
– Opt-out of marketing communications at any time.
– File a complaint with the Kenya Data Protection Commissioner or relevant local authority.

8. International Transfers

– Data collected in Kenya and Tanzania may be stored or processed outside these countries.
– Safeguards are in place to ensure equivalent protection under applicable data protection laws.

9. Children’s Privacy

– Ultra Clear does not knowingly collect data from children under 13 years.
– If such data is collected inadvertently, it will be deleted promptly.

10. Updates to This Policy

Ultra Clear may update this Policy periodically. Updates will be posted on www.ucfilters.com with the revised “Effective Date.”

11. Contact Information

For privacy-related inquiries:
Ultra Clear Technologies Ltd. (DBA Ultra Clear)
Email: info@ucfilters.com
Phone: +13022448888 / +254717774049
WhatsApp: Ultra_Clear_Ltd